Welcome to the Shipping and Delivery page for HomeCraftWonders! We are committed to ensuring that your shopping experience is smooth and enjoyable from the moment you place your order to the moment your beautiful new decor item arrives at your doorstep. Below, you’ll find all the information you need about our shipping policies, delivery times, and procedures.
1. Shipping Policy
At HomeCraftWonders, we offer reliable shipping options to ensure that your orders arrive safely and on time. We currently ship to addresses within India.
1.1 Shipping Costs
- Standard Shipping: Free on orders over ₹399.
- Express Shipping: Available for an additional fee. The cost will be calculated at checkout based on your location and the weight of your order.
1.2 Shipping Methods
We offer a variety of shipping methods to suit your needs:
- Standard Delivery: Typically 2-3 business days from the date of order.
- Express Delivery: Typically 1-2 business days from the date of order.
Please note: Delivery times are estimates and may vary based on factors such as your location, order volume, and weather conditions.
2. Order Processing
- Order Confirmation: Once you place an order, you will receive an email confirmation with your order details and tracking number.
- Processing Time: Orders are typically processed within 1-2 business days. During peak seasons, processing may take up to 3 business days.
3. Delivery Information
3.1 Delivery Areas
We deliver to most locations across India. However, some remote areas may have restricted delivery options. If your delivery address is in a restricted area, we will contact you to discuss alternative arrangements.
3.2 Delivery Times
- Standard Shipping: 1-2 business days from the date of order.
- Express Shipping: 1 business day from the date of order.
Delivery times are calculated from the time your order is processed and dispatched. You will receive an email with a tracking number once your order has been shipped.
3.3 Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking link to monitor the progress of your delivery. You can use this link to get real-time updates on your shipment’s status.
4. Shipping Restrictions
- P.O. Boxes: We do not deliver to P.O. Boxes. Please provide a valid street address for delivery.
- International Orders: We currently do not offer international shipping. For international inquiries, please email us at homecraftwonders@gmail.com.
5. Delivery Issues
If you encounter any issues with your delivery, such as missing or damaged items, please contact our customer service team immediately at homecraftwonders@gmail.com or call +918860193353.
We will work with you to resolve the issue and ensure your complete satisfaction.
6. Order Cancellation
If you wish to cancel your order, please contact us within 12 hours of placing it. Orders that have already been shipped cannot be cancelled. For further assistance, reach out to our customer service team at homecraftwonders@gmail.com
7. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns and Refunds Policy.
8. Contact Us
If you have any questions about our shipping and delivery policies, please do not hesitate to get in touch with us:
- Email: homecraftwonders@gmail.com
- Phone: +918860193353 (Monday to Friday, 9:00 AM to 6:00 PM IST)
- Address: HomeCraftWonders, 1C/23, New Rohtak Road, New Delhi- 110005
We are here to help and ensure you have the best experience shopping with us